Shipping Policy
We assure you that we try to ship your order as soon as possible. However, different factors could be out of our control and affect the time of delivery. Shipping time given by one of our employees or shown on this website are indications only. If an order cannot be delivered in one time, you will be exempted from the shipping cost for the remaining of the order.
If a customer needs or want an Express Delivery or any insurances, please advise us at the time of the order. Extra charges might be added. If you do not ask for any insurances, parcels are transported at the risk of the buyer, excepted if it's delivered by our team (ERGA, ERGA-Distribution, TV Protec, Beartvmounts). In case of lost or damages during the transportation (if the buyer use his own carrier), the buyer has the responsibility to intent recourse against the carrier, in accordance with the Quebec’s laws. In absence of any request or declaration from the buyer after the reception of the order, it will be considered as a complete and closed order.
Remote areas might be subject to a delivery costs revision. If it's the case, we will contact you as soon as possible.
Must Inspect Immediately
Before signing for merchandise ; ERGA, TV Protec will not take responsibility for deliveries that are not inspected immediately. Following the delivery, we also suggest you to inspect the product immediately and get back to us if anything isn't at your entire satisfaction.
Visible Damage
It is your responsibility to note any damage on all copies of freight bill. Must be signed by driver and consignee.
Concealed Damage
It is your responsibility to note any concealed damage to the carrier within 24 hours. If concealed damage is found, please contact the carrier first and request an inspection to get a damage report. Then contact a TV Protec representative.
** The Bill of Lading documenting this shipment is an acknowledgment by freight carrier for the receipt of goods from our company in good condition, thus ending our responsibility for this shipment. It is now your responsibility to ensure that everything is received in good condition.
Return Policy
All return is subject to be accepted by ERGA, ERGA-Distribution, TV Protec, Beartvmounts. Furthermore, every return must have an (RMA) given by one of our employees and confirmed by e-mail. It belongs, to the buyer, to properly indicate the RMA number on the package(s). Every return without any RMA number will be automatically refused by our receiving department. Expedition fees and packaging fees are not refundable. Every return must be in its original box and insured by the sender, in case of lost or damage during the transportation. Please note that we are not responsible for any damage or lost during the transportation. Products purchased online through erga.ca, over the phone or by e-mail can be returned within 10 days from the date of the purchase. No return will be accepted after that period.